Customer Satisfaction Commitment

At Exotic Parrot Store, we are committed to providing a professional shopping experience, transparent customer support, and clear return guidelines. We encourage all customers to carefully review product information, policies, and care requirements before placing an order.

Our goal is to ensure customer confidence while maintaining fair and responsible return procedures.

Return Eligibility

Standard Return Conditions

Eligible products may qualify for returns if the following conditions are met:

• The return request is submitted within the approved return period
• The item remains unused and in original condition
• Original packaging and accessories are included
• Proof of purchase is provided
• The product has not been damaged due to misuse, neglect, or improper handling

Certain products may not qualify for returns due to hygiene, safety, or product-specific restrictions.

Non-Returnable Items

Products Excluded From Returns

For safety, hygiene, and product integrity reasons, certain items may not be eligible for return, including:

• Opened or used feeding products
• Customized or special-order items
• Digital products or downloadable resources
• Products damaged after delivery due to improper use
• Clearance or final sale items where specified

Please review product descriptions carefully before completing your purchase.

Damaged or Incorrect Orders

Reporting Shipping Issues

If your order arrives damaged, incomplete, or incorrect, please contact our support team as soon as possible after delivery.

Customers should include:

• Order number
• Photos of the package and product
• Description of the issue
• Contact information

Our support team will review the request and assist with appropriate solutions when applicable.

Refund Process

Refund Review & Processing

Approved refunds are processed through the original payment method used during checkout.

Refund timelines may vary depending on:

• Payment provider processing times
• Financial institution policies
• International transaction processing

Customers will receive confirmation once refunds have been approved and submitted.

Exchange Requests

Product Exchanges

Eligible exchange requests may be considered for:

• Incorrect products received
• Shipping-related product issues
• Approved warranty situations

Availability of replacement products may depend on stock levels and shipping conditions.

Order Cancellation Policy

Canceling an Order

Orders may be canceled before shipment processing begins.

Once an order has entered packaging or shipping preparation, cancellation requests may no longer be possible.

Customers are encouraged to contact support promptly regarding cancellation requests.

Shipping Costs & Returns

Return Shipping Responsibility

Unless otherwise stated or approved due to verified fulfillment errors:

• Return shipping costs are generally the responsibility of the customer
• Original shipping fees may not be refundable
• International return shipping charges may vary

We recommend using tracked shipping services for return shipments.

Customer Support

Need Assistance?

Our support team is available to assist customers with:

• Return requests
• Refund inquiries
• Shipping concerns
• Product support
• General order assistance

Contact Information

Email: support@exoticparrotstore.shop

Website: Exotic Parrot Store

Support Hours:
Monday – Saturday
8:00 AM – 6:00 PM

Important Disclaimer

Policy Updates & Compliance

Exotic Parrot Store reserves the right to update or modify this Returns & Refund Policy at any time without prior notice.

Customers are responsible for reviewing the latest policy version before making purchases.

We encourage responsible purchasing decisions and careful review of all product details before checkout.